There are several ways to order your prescription:
- Using the online service or via the NHS APP– please ask at reception for details.
- Call into the practice with your repeat prescription slip ticking the items you require
- By post – please include the details of all the medications you require
- Using our online system – for non urgent requests
- Via Email – [email protected]
All prescriptions are now prepared electronically. If you have nominated a pharmacy your prescription will be sent directly to this nomination. Allow 1-2 working days after submitting your request then simply go to your pharmacy and collect your medication. (This is the preferred method)
If you have not nominated a pharmacy then your prescription will be held in a queue. Simply go to any pharmacy and ask them to locate your prescription, they may ask you for personal details in order to retrieve your prescription and you may have to wait for them to dispense your medications
Urgent prescriptions will be dealt with as soon as we can, please indicate clearly on your request when you need the prescription for and we will do our best to get this to the pharmacy in time.
Please note: to avoid any error, we cannot take prescription requests via telephone
Collecting prescriptions
Please allow two full working days for prescriptions to be processed. Due to the high volume of prescriptions we are unable to contact patients to let them know their prescription is ready for collection.
Medication reviews
When it is time to review your treatment a message will be sent, usually via your prescription slip, asking you to attend a medication review before your next prescription is due.
In House Pharmacists
We also have Pharmacists who works alongside the GPs and Nurses assisting with medication queries and medication reviews.
Recent prescribing guidance
From 13 May 2019 patients will no longer be able to get an NHS prescription for certain items, these include hayfever tablets, certain eye drops, colic drops, pain relief gel. All items may be bought without a prescription from a pharmacy or supermarket. Please see the NHS website for more information.
In March 2018 NHS England published new prescribing guidance covering 35 minor, short term health conditions which are either self limiting or suitable for self care. A ‘self limiting’ condition does not require any medical advice or treatment as it will usually clear up on its own (such as sore throats, coughs, colds and viruses) and a ‘minor illness that is suitable for self care’ can be treated with items that can be purchased over the counter from a pharmacy. These conditions include indigestion, mouth ulcers and warts and verrucae.
The new guidance from NHS England recommends that GPs no longer prescribe medicines that are readily available over the counter at pharmacies. Vitamins, minerals and probiotics are also included. Patients who receive free prescriptions will not automatically be exempt from this guidance. The clinicians at Conway Road Medical Practice are following this new guidance and we hope that you will understand the reasons why it is important that the NHS do not issue prescriptions for items that can be bought over the counter.
