We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services. If you do wish to make a complaint, please contact our practice manager or assistant practice manager and we will do our best to provide you with a quick and thorough response.
PLEASE CLICK HERE to view our compliments and complaints leaflet, this will inform you of the process and timescale to be expected
If the person making the complaint is not the patient themselves, then we need the written consent of the patient before we can properly respond.
PLEASE CLICK HERE for our complaints consent form – to be completed by the patient when a third party is making the complaint. This will allow us to be able to respond accordingly.
If you are dissatisfied with the outcome you may refer the matter to:
- Trafford NHS GM , Trafford Town Hall, Talbot Road, Stretford M32 0TH . Tel: 0161 873 9577 for complaints – Tel: 0161 873 9364 for informal advice
- You also have the right to contact the Ombudsman: The Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
- Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 0300 061 6161 email: [email protected]
